Pricing Correction in Progress

Microsoft has identified and is actively correcting an issue where partner margins for Microsoft 365 Business Basic + Microsoft 365 Copilot Business bundles were inadvertently published at 0%, resulting in incorrect Estimated Reseller Price (ERP) values being displayed in price lists.

What Happened?

The affected bundles had their partner margins incorrectly set to 0%, which caused ERP pricing to display inaccurate values for CSP partners. Microsoft has confirmed that updated partner margin values and corrected ERP pricing are being published, with the fix taking effect on February 7, 2026.

Impacted SKUs

The following offers are affected globally across all markets where available:

Product ID: CFQ7TTC0LH18 - SKU ID: 001L - Microsoft 365 Business Basic (No Teams) and Microsoft 365 Copilot Business
- Correct margin: 11.73%
- SKU ID: 001K - Microsoft 365 Business Basic and Microsoft 365 Copilot Business
- Correct margin: 12.22%

Timeline and Next Steps

Immediate Fix (February 7, 2026): Updated margin values and ERP pricing are being applied to all new purchases and renewals.

Public Price List Update (March 1, 2026): The public price list will reflect the corrected values in line with the standard release schedule.

Automatic Refunds and Credits: Microsoft will proactively identify all impacted subscriptions and automatically issue refunds or credits for eligible transactions completed between February 1–7, 2026. Impacted partners will receive follow-up communication.

No Partner Action Required

Partners do not need to take any action. The corrected margins and ERP pricing will automatically apply to all new purchases and renewals beginning February 7, 2026. Any applicable refunds or credits will be processed automatically.

Support for Other Pricing Issues

Partners experiencing unrelated pricing or margin discrepancies should contact their standard support channel or submit a support ticket via the Partner Center Support page.

Why This Matters

Accurate partner margins are critical for pricing strategies and profitability forecasting. This correction ensures that partners working with Microsoft 365 Business Basic and Copilot Business bundles can price their offerings correctly and maintain expected margin levels.

The automatic refund and credit process demonstrates Microsoft's commitment to partner transparency and fair compensation, even when system errors occur.

Effective Date: February 6, 2026

Impacted Audience: CSP direct bill partners, CSP indirect providers, CSP indirect resellers

Source: Microsoft Partner Center Announcements - February 2026