Atlassian's suite of collaboration tools—Jira, Confluence, and others—has become mission-critical for countless teams across the globe. From software development to IT service management, Atlassian's cloud products are the central nervous system of modern project execution: tracking tickets and development workflows, storing vital knowledge in pages and spaces. Under Atlassian's shared responsibility model, it's up to you to safeguard your own data.
Shared Responsibility: How Effective is Atlassian's Native Backup?
Backing up data in a separate infrastructure from production data is an industry best practice to secure business continuity and comply with increasing regulations.
Although the native backup and recovery service is useful for some Jira and Confluence customers, it has major limitations. For starters, it's not generally available for all Atlassian customers.
On top of that, the native backup solution only stores data for up to 30 days, after which it expires and can't be restored. Atlassian's backup also has a limit to how much data you can restore on your own: backups larger than 60GB need Atlassian support assistance for restoration.
Why You Should Independently Back Up Jira and Confluence Cloud
As companies become more dependent on SaaS applications, independent backup—and the capability to recover instantly—has become a basic element of cyber readiness.
Keepit backup and recovery for Jira and Confluence Cloud ensures and supports:
Business Continuity
Regular backups are a must to mitigate risk of business disruption, financial loss, damage to a company's reputation, and even legal action.Protection Against Human Error
Mistakes happen every day. Users and administrators have access to vital data, and one accidental deletion means losing data you rely on the most. Human error is still the leading cause of data loss.Confidence During Systems Updates and Migration
Having secure backups makes migration easier and more secure.Cyber Resilience
Data loss from security breaches, such as ransomware and malicious deletion, are on the rise. Without a backup in place, SaaS data can be lost forever.Compliance
To comply with increasing regulation such as NIS2 or GDPR, you need uninterrupted access to data, and any data loss or disruption may lead to failures to comply.Keepit Backup and Recovery for Jira and Confluence Cloud
Keepit backup and recovery for Jira and Confluence Cloud enables companies to secure their project management data, with assurance that it can always be recovered. Key features include:
Automated Backups
Have all data at your fingertips, always, with comprehensive, automated backups of Jira and Confluence Cloud.Granular Restore Capabilities
Quickly identify the correct Jira and Confluence data to recover with Keepit's Smart search and Previewer for projects, issues, files, and attachments.Immutable Storage
Immutable backup and retention for maximum protection.100% Cloud Based
No hardware, no upgrades.Secure Platform Architecture
Built on a robust, cloud-native design with AES-256 encryption for data protection.End-to-End Certifications
ISO 27001, ISAE 3402, and GDPR-compliant, ensuring the highest security standards.Independent Cloud
Keepit's vendor-neutral cloud stores backup data separately from SaaS providers.Anomaly Monitoring
Automatically detect anomalies in snapshot data.Snapshot Comparison
Compare backup snapshots to identify records added, modified, or deleted over time, enabling precise recovery.Your Project Management Tools Deserve Protection
Imagine a product team losing its entire Jira roadmap, or a customer success team being cut off from the service history logged in Confluence. The ripple effects affect every part of the business.
That's why backup isn't a "nice to have" for Atlassian—it's essential.
A dedicated backup solution tailored to Atlassian workloads ensures that teams can innovate confidently, collaborate securely, and recover instantly—no matter what happens.
TL;DR
- Atlassian's native backup has limits: 30-day retention, not available to all customers, 60GB restore cap
- Independent backup is essential: Protects against human error, ransomware, compliance violations
- Keepit offers complete protection: Automated backups, granular restore, immutable storage, anomaly detection
- Project data is mission-critical: Don't risk losing Jira roadmaps or Confluence knowledge bases