As enterprises move from AI experimentation to production deployment, ServiceNow has chosen Claude as the default model for its ServiceNow Build Agent and as a preferred model across the ServiceNow AI Platform. This partnership brings Claude's reasoning and coding capabilities to the 80+ billion workflows ServiceNow processes annually.
Enterprise-Scale AI Deployment
ServiceNow's platform powers critical business operations—from security incidents to employee onboarding to customer support—for the world's largest enterprises. With Claude now integrated as the default model for Build Agent, developers of all skill levels can use natural language prompts to create applications and agentic automations that previously required significant developer support.
"A common error enterprises make with AI is to treat it as a kind of 'bolt on' tool that you access now and then. But the way to get much better results is to make AI an integral part of how you get work done—woven into the whole range of things workers do every day," said Dario Amodei, CEO and co-founder of Anthropic.
Three Key Use Cases
1. Powering Enterprise App Development
Claude serves as the default model powering ServiceNow Build Agent, an enterprise-grade coding solution. ServiceNow expects Build Agent usage to quadruple over the next 12 months as both professional coders and citizen developers use it to create applications through natural language.
2. Accelerating Product Adoption
ServiceNow is working with Anthropic to reduce customer implementation time by 50%, cutting the delay from initial sales conversations to autonomous deployment. This means faster time-to-value for ServiceNow customers and partners.
3. Industry-Specific Applications
ServiceNow is using Claude to build agentic applications for healthcare and life sciences, supporting tasks like research analysis and claims authorization. Claude Opus 4.5 leads major medical benchmarks and life sciences evaluations, making it ideal for these use cases. With the ServiceNow AI Platform providing governance, claims authorization times could be reduced from days to hours while decreasing costs.
Internal Transformation at ServiceNow
ServiceNow is deploying Claude across its 29,000+ global workforce:
Sales Productivity: A Claude-powered coaching tool helps sellers prepare for customer meetings by synthesizing prospect information, account context, and relevant materials. Early testing shows up to 95% reduction in preparation time, allowing sellers to focus on strategic conversations rather than manual research.
Engineering Productivity: ServiceNow has rolled out Claude Code to engineers and developers across the company. Teams use it to write and review code, debug issues, automate repetitive tasks, and speed up internal tooling—reducing the time between idea and implementation.
Availability and Scale
Claude is now available as the default model for Build Agent and as a preferred model across the ServiceNow AI Platform. Tens of thousands of ServiceNow enterprise customers can access Claude to build and deploy agentic automation and workflows across departments.
"ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world's largest enterprises," said Bill McDermott, chairman and CEO of ServiceNow. "This partnership is about reimagining how work gets done."