Enterprise-Scale AI Integration
ServiceNow, the enterprise software leader managing 80+ billion workflows annually, has selected Claude as the default AI model for ServiceNow Build Agent and as a preferred model across the ServiceNow AI Platform. This partnership represents a fundamental shift in how enterprises deploy AI across mission-critical operations.
As enterprises move beyond AI experimentation into production deployment, scale and security become as important as raw capability. ServiceNow processes over 80 billion workflows every year—from security incident resolution to employee onboarding to customer support—and now enterprises can power those workflows with Claude's reasoning and coding capabilities.
ServiceNow Build Agent: Democratizing Enterprise Development
Claude powers ServiceNow Build Agent, an enterprise-grade AI solution for building applications and automations. Build Agent has already gained significant early traction, with ServiceNow projecting usage will quadruple over the next 12 months.
The integration enables:
- Professional developers: Natural language prompts for rapid app creation and testing
- Citizen developers: Non-technical staff can build applications previously requiring dedicated developer support
- Agentic automation: Design, test, and deploy autonomous workflows with full visibility and control
- Custom industry solutions: ServiceNow is building Claude-powered applications for healthcare and life sciences, with claims authorization potentially reducing from days to hours while decreasing costs
Internal Transformation: Sales and Engineering
ServiceNow is deploying Claude across its global workforce of 29,000+ employees:
Sales Productivity: ServiceNow sellers use Claude-powered coaching tools connected to real-time enterprise data and web search. Early results show up to 95% reduction in preparation time, allowing sellers to focus on strategic conversations rather than manual research.
Engineering Velocity: Claude Code is now available to engineers and developers across the company for:
- Code writing and review
- Debugging and troubleshooting
- Automating repetitive development tasks
- Accelerating internal tooling—reducing time from idea to implementation
Strategic Partnership Benefits
For ServiceNow customers:
- Enterprise-grade compliance and access controls
- Usage monitoring and governance
- 50% reduction target in time-to-implement for ServiceNow products
- Industry-specific solutions in healthcare and life sciences
For integrated workflows:
- Access controls and permissions matching enterprise requirements
- Usage monitoring for compliance and cost management
- Claude Opus 4.5 leading medical benchmarks and life sciences evaluations
Vision Alignment
Dario Amodei, CEO and co-founder of Anthropic, emphasizes the importance of deep integration: "A common error enterprises make with AI is to treat it as a kind of 'bolt on' tool. But the way to get much better results is to make AI an integral part of how you get work done—woven into the whole range of things workers do every day."
Bill McDermott, chairman and CEO of ServiceNow, adds: "ServiceNow with Anthropic is turning intelligence into action through AI-native workflows. This partnership is about reimagining how work gets done, putting the power to build, deploy, and scale mission-critical applications into the hands of every person, in every industry, at every level."
Availability
Claude is now available:
- Default model for ServiceNow Build Agent
- Preferred model across ServiceNow AI Platform
- Enterprise deployment: Tens of thousands of ServiceNow customers can access Claude
- Internal use: Available to ServiceNow's global workforce
For more information, visit servicenow.com/ai.
TL;DR
- ServiceNow selects Claude as default AI for Build Agent and preferred model across AI Platform- 80+ billion workflows annually now powered by Claude's reasoning and coding capabilities
- 95% reduction in sales preparation time through Claude-powered coaching
- Industry solutions: Healthcare and life sciences with potential claims authorization time reduced from days to hours
- Enterprise scale: Full compliance, access controls, and usage monitoring built-in