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Security

Are Telecom Providers Doing Enough to Protect Against Spam and Number Abuse?

July 4, 2024 Security Play/Pause

Telecom providers have significantly ramped up their efforts to protect consumers from spam calls, robocalls, and the misuse of phone numbers. Here's an overview of some key measures and solutions being implemented:

  1. Carrier-Specific Solutions:

    • T-Mobile: T-Mobile's Scam Shield service blocked 19.8 billion scam calls in 2023. This service includes features such as Scam ID and Scam Block, which identify and block potential scam calls at the network level. Customers can activate Scam Block by dialing #662# from their T-Mobile device​ (T-Mobile® Get More)​.
    • Verizon: Verizon offers the Call Filter app, which screens and blocks spam calls. It also labels potential spam calls with tags like "Spam" or "Scam Likely" to help users decide whether to answer or not​ (T-Mobile® Get More)​.
    • AT&T: AT&T’s ActiveArmor app uses advanced analytics to detect and block fraudulent calls. It provides automatic fraud call blocking and nuisance call labeling to help users manage unwanted calls more effectively​ (RestorePrivacy)​​ (AT&T Cybersecurity)​.
  2. Technological Implementations:

    • STIR/SHAKEN Protocols: These protocols are widely adopted to combat caller ID spoofing, which is a significant tactic used by scammers. This technology verifies the caller's identity, ensuring that the displayed caller ID information is authentic​ (T-Mobile® Get More)​.
    • AI and Machine Learning: Many providers, including those in the UK like EE, have started using AI-driven technologies to monitor and block suspicious calls in real-time. This approach helps in staying ahead of evolving scam tactics​ (Hiya)​.
  3. Third-Party Applications:

    • Hiya Protect: This service is integrated by carriers such as EE and BT in the UK to label and block spam and fraud calls. Hiya uses a combination of network-level integration and AI to provide robust protection for users​ (Hiya)​.
  4. Government and Regulatory Efforts:

    • FCC Regulations: The Federal Communications Commission (FCC) has implemented several rules and guidelines for telecom providers to follow. These include requirements for call blocking and labeling, as well as stricter regulations on robocalls and spam texts. Providers are encouraged to use analytics and third-party solutions to block billions of unwanted calls annually​ (Federal Communications Commission)​.
  5. User-Activated Features:

    • Built-in Device Features: Both iPhones and Android devices have built-in features to block unknown callers. iPhones can silence unknown callers, sending them directly to voicemail, while Android phones have similar call-blocking options available in their settings​ (RestorePrivacy)​.

In conclusion, while telecom providers have made substantial progress in protecting users from spam and phone number abuse, the effectiveness of these measures can vary. Continuous advancements in technology and regulatory support are crucial to maintaining and enhancing these protective measures.

For further details, you can check resources from T-Mobile, Verizon, AT&T, and the FCC's official websites.


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