An Insight Into Microsoft's Temporary Fix for Windows 11 Photos Not Launching

July 15, 2024 News

Recently, several users have reported an issue with the Photos app not launching on Windows 11. The problem has caught the attention of Microsoft, which has promptly shared a temporary fix for the said issue.

The problem was first noticed by users who attempted to open JPEG or PNG files via the Photos app, only to encounter a blank window or an error message stating, File system error (-2147219196). This has been a significant inconvenience for individuals who rely on the Photos app for their daily tasks.

Microsoft has acknowledged this issue, confirming that the Photos app may not launch or may fail to open image files in some cases. This issue has been traced back to an update that was applied to the Photos app on November 2, 2021. The company has since been working on a permanent fix for this problem.

In the interim, Microsoft has shared a temporary workaround on their support page to help users bypass the issue. The workaround involves resetting the Photos app, a process that reverts the app to its default settings and can be done through the Settings app on Windows 11.

The steps to reset the Photos app are as follows:

1. Open the Settings app. 2. Click on Apps. 3. Click on Apps & features. 4. Click on Advanced options under Photos. 5. Click on Reset.

This process is designed to eliminate any glitches that might have been introduced during the app's update and should allow users to open image files without any issues.

Though this solution is temporary, Microsoft assures users that it is actively working on a permanent fix for the Photos app not launching. The company anticipates that it will roll out a permanent solution in the coming weeks.

While some users have reported success with the temporary fix, others are still experiencing the issue. This suggests that the problem might be more complex and might not be completely resolved by simply resetting the app.

In the meantime, users who are unable to use the Photos app can explore alternative image viewers available on the Microsoft Store or third-party apps.

This incident highlights the importance of prompt and effective communication from tech companies when problems arise. Microsoft’s quick response and provision of a temporary solution not only reassures users but also helps mitigate the impact of the issue. It is hoped that the permanent fix will fully resolve the Photos app issue, restoring its functionality to all Windows 11 users.

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