Microsoft Announces Technical Enforcement of End-of-Sale for Microsoft 365 and Office 365 Enterprise Suites with Teams in CSP Program

November 8, 2024 Microsoft Partner News

Microsoft has announced updates related to the technical enforcement of end-of-sale (EOS) for Microsoft 365 E3/E5 and Office 365 E1/E3/E5 Enterprise Suites with Teams in the Cloud Solution Provider (CSP) program. As of October 1, 2024, these SKUs can no longer be technically purchased through CSP. This follows the EOS policy implemented by Microsoft as of February 1, 2024.

Partners with upcoming renewals for EOS SKUs are advised to enable auto-renew or schedule changes to renewals to help existing customers maintain their subscriptions of Microsoft 365 and Office 365 Enterprise suites with Teams. This update impacts CSP direct-bill partners, indirect resellers, indirect providers, and Licensing Solution Providers.

The EOS of Microsoft 365 E3/E5 and Office 365 E1/E3/E5 Enterprise SKUs with Teams is technically enforced in CSP as of October 1, 2024. This means that these SKUs were removed from CSP price lists outside of the European Economic Area (EEA) and Switzerland. All net-new purchases of these EOS SKUs in regions outside the EEA and Switzerland are no longer technically possible after this date.

These changes were made to realign Microsoft's global subscription structure following changes made in Europe in 2023. The SKUs were removed from the CSP price list for net-new purchases in the EEA and Switzerland on February 1, 2024.

Existing CSP customers of Microsoft 365 E3/E5 and Office 365 E1/E3/E5 with Teams can continue to use, renew, add licenses to, and upgrade their existing suites with Teams. They now also have the extra SKU options for Microsoft 365/Office 365 Enterprise SKUs without Teams. However, if they want to change their billing frequency, subscription term commitment, or subscription currency, they need to purchase a new subscription due to system limitations.

In CY2025, customers with subscriptions of EOS and/or EOSWithConversion SKUs will be able to change their billing frequency at renewal and keep their existing subscription of Microsoft 365/Office 365 Enterprise suites with Teams. More information will be provided closer to availability.

Microsoft has introduced EOS pricing to the CSP new commerce license-based services price list on November 1, 2024. This allows partners to fetch pricing for products that are still renewable but no longer available for net-new purchase and provides continued visibility to all EOS offers, including Microsoft 365 E3/E5 and Office 365 E1/E3/E5 Enterprise SKUs.

Partners are encouraged to understand the details of Microsoft 365 and Office 365 Enterprise Suites with Teams EOS and use the resources provided by Microsoft to address customer questions. For any unanswered questions or to receive clarification on pricing, offer availability, and upgrades, migrations, and conversions, partners can create a support request in Partner Center.

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