Microsoft Introduces New Feature for Support Request Management

November 9, 2023 Microsoft Partner News

As of November 9, 2023, Microsoft has rolled out a new feature that allows users with the Support request admin role to view and manage support requests created by other users within their organization. This new feature is now live and can be accessed via the Help + support workspace.

This new development is particularly beneficial for Global admins and Support request admins. Global admins now have the ability to assign the Support request admin role to users. This grants them access to all support requests for the organization, streamlining the process of managing and resolving these requests.

The Organization requests tab, located on the Help + support Overview page, displays all support requests for the currently logged on tenant. This centralized view provides a comprehensive snapshot of all ongoing support requests, making it easier for admins to track and manage these requests.

Support request admins are not only able to view these requests, but they also have the ability to update the status of these requests, add notes, and attach relevant documents to organization requests. This enhanced functionality allows for more efficient and effective management of support requests, ultimately leading to quicker resolution times and improved user satisfaction.

Microsoft's introduction of the Support request admin role and its associated features represents a significant step forward in the company's ongoing efforts to improve the user experience. By empowering users with the tools and access they need to manage support requests, Microsoft is making it easier for organizations to resolve issues and maintain smooth operations.

For those interested in learning more about this new feature, Microsoft has provided a guide titled "View and manage support requests". This guide offers a detailed walkthrough of the new features and functionalities, providing users with the information they need to make the most of this new tool.

At Qloud Blog, we are excited to see how this new feature will enhance the user experience and streamline the process of managing support requests. We will continue to keep our readers updated on the latest developments from Microsoft.

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